Refund Policy

You get your money back if the service does not work within 7 days of activation and our support cannot fix the problem. This page says what that covers and how to ask. Last updated September 14, 2026.

Both conditions

  • The channels do not play on your device during the first 7 days after your plan is activated.
  • You told support about it, and support could not get it working.

How to ask

  1. Message us on WhatsApp from the contact page.
  2. Give your order number (it starts with BSC), the plan you bought and the day you ordered.
  3. Say which device and player app you use, and what you see on screen, word for word if there is an error message.

Support first tries to fix it with you. If that does not work, the refund applies.

Worth checking first

A mistyped username, password or server address is behind many sign-in errors, so retype the three before anything else. For playback trouble, the four quick fixes on the home page are a good place to start.

Nothing renews

Plans are paid once for the period you choose and stop at the end of it. No renewal charge can reach you after a plan ends. Payment and activation are covered in the terms of sale.

Choosing a plan? Compare them in the plan grid on the home page.